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How is an order counted?

Understand how IEX counts orders in your subscription usage.

Updated over a week ago

Your subscription with IEX includes a quantity of order transfers - determined by your subscription tier - which you can use freely. The usage count on your integration is reset every month.

But when is an order actually counted in your usage count?

Counting when "Created"

An order is considered used and counted in the consumption when it is created in the recipient system. Updating an existing order does not count in your usage count.

If an order is deleted from the recipient system and transferred again, it is created anew and therefore counts in the consumption again.

The order is identified by a unique reference from the sender system - typically the order number or order ID. If this changes, the order may potentially be created again and count in the consumption again.

Counting once for each system the order is created in

If the same order needs to be created in multiple systems, one order creation is counted for each system.

Example: If a webshop order needs to be created first in the warehouse and then as an invoice in the accounting system, the same order will count as two in the usage count.

Also counts in case of errors or discrepancies.

The order is counted as created when the recipient system technically confirms the creation. If there is an error or a discrepancy in the created order, where it differs from the original from the sender system, it still counts as created.

For example, this can be if the tax calculation is missing from a webshop, causing the tax to be calculated incorrectly in the accounting.

πŸ’‘ What happens in case of overuse?

If your order usage exceeds the quantity included in your subscription, you will receive a summary of the usage at the end of the month. You will be offered the option to purchase additional orders or upgrade your subscription. If you take no action, the overuse will be automatically charged based on the rate for extra orders.

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